Privacy Policy

At Ferntie, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our restaurant management platform. We are committed to protecting your personal data and being transparent about our practices.

Account Information: When you create an account, we collect your name, email address, and business information including your restaurant name and details.

Transaction Data: We collect information about orders, payments, and transactions processed through our platform to provide our services.

Usage Information: We collect data about how you interact with our platform, including feature usage, device information, and access logs.

We use your information to:

• Provide and maintain our restaurant management services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions
• Improve and personalize your experience

We do not sell your personal data to third parties. We may share your information with:

• Service Providers: Third parties who assist in operating our platform, including payment processors and cloud hosting providers.
• Legal Requirements: When required by law or to protect our rights, safety, or property.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We use Clerk for secure user authentication. Clerk handles all aspects of user identity verification, including sign-up, sign-in, and session management. Your authentication data is processed according to Clerk's Privacy Policy.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining industry-standard protections.

We retain your information for as long as your account is active or as needed to provide services. We will delete or anonymize your data upon account closure, except where retention is required by law.

Transaction records may be retained longer for legal, tax, or regulatory compliance purposes.

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Delete your personal data
• Object to or restrict processing
• Data portability
• Withdraw consent

To exercise these rights, please contact us through your dashboard. We will respond to your request within 30 days.

We use cookies and similar technologies to operate our platform, authenticate users, and analyze usage patterns. You can control cookie preferences through your browser settings, though some features may not function properly without cookies.

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses where required.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the “Last updated” date. Your continued use of our services after changes constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us through your dashboard.